Terms and Conditions topx — Complete Guide for Malaysian Users

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and topx ("Company", "we", "Platform"). This Agreement governs your use of the topx website at topx.bz, the topx mobile app and all services provided by topx.

Topx is an online entertainment platform offering a wide range of services including Sports Betting, online casino, Fish Shooting Games, number betting, and other games. All services are provided solely for entertainment purposes and are subject to age restrictions and the regulations set out in this document.

This document is to be read together with Privacy Policy and Responsible Gaming Policy topx, which also forms part of the overall terms of use for this platform.

To register and use the topx platform, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not appearing on any self-exclusion or gambling prohibition list issued by any relevant authority.
• Having full legal capacity to enter into a legally binding agreement.
• Not acting as a representative, agent, or proxy on behalf of a third party when opening an account.
• Not falling under the category of topx employees, immediate family members of topx employees, or topx business partners, unless with explicit written consent.

Each user is only permitted to hold one (1) active account at topx at any one time. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and freezing of funds.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated in a valid identification document.
• Exact date of birth.
• An active and reachable email address.
• A valid mobile phone number registered in your name.

Topx reserves the right to request identity verification documents (KYC) at any time, including copies of an identity card, passport, or other supporting documents, to ensure the accuracy of the information provided. Failure to submit the requested documents within the specified timeframe may result in temporary suspension or permanent closure of the account.

You are solely responsible for keeping your topx account login credentials confidential. Any activity that occurs under your account is considered your own action, unless you have promptly reported unauthorised access to the topx support team.

Topx accepts deposits via a variety of supported payment methods, including local bank transfers, DuitNow, Touch 'n Go eWallet, and Boost. All deposits must be made using an account or payment method registered in your own name.

• The minimum deposit amount is as stated on the Deposit topx and are subject to change from time to time.
• Deposited funds will only be credited once successful transaction confirmation is received from the payment provider.
• Topx does not accept deposits from third-party sources, joint accounts, or anonymous payment methods.
• Any deposit suspected of being linked to fraudulent activity or money laundering will be frozen and reported to the relevant authorities.

Topx players may request a fund withdrawal at any time, subject to the following conditions:

• The account has completed full KYC verification.
• No outstanding bonus rollover requirements.
• Withdrawals must be made to a bank account or payment method registered under the same name as the topx account.
• The minimum withdrawal amount is as specified on the Withdrawal.

Topx processes withdrawal requests within competitive timeframes depending on the chosen payment method. Bank transfer withdrawals are typically processed within 1 to 24 hours on business days. topx reserves the right to request additional documents before approving any withdrawal deemed unusual in terms of amount or frequency.

Topx offers various bonuses and promotions to its members from time to time. All bonuses are subject to specific terms and conditions stated on the relevant promotions page. The general conditions applicable to all topx bonuses are as follows:

• Each bonus has a rollover requirement that must be met before a withdrawal can be made.
• Bonuses may only be claimed once per user, per household, or per IP address unless otherwise stated.
• Bonuses may not be transferred to other players or exchanged directly for cash.
• Topx reserves the right to cancel any bonus deemed to have been claimed fraudulently or through methods that violate the spirit of the relevant promotion.
• Any attempt to exploit the topx bonus system, including opening multiple accounts to claim repeated bonuses, will result in the closure of all related accounts.

Every game available on the topx platform has its own specific rules accessible within the respective game interface. In general, the following rules apply to all games on topx:

• All game results are final and cannot be disputed once a round is completed.
• In the event of a technical disruption during an active game, topx will refer to the server logs to determine the valid outcome.
• Wagers placed during an internet connection disruption are entirely the player's responsibility.
• Topx reserves the right to void any bets or game rounds affected by proven technical errors or system malfunctions.
• The return-to-player (RTP) percentage for each slot and casino game is available for players to review on the respective game information page.

For sports betting games, the odds displayed at the time a bet is placed are the applicable odds, unless a manifest error in odds determination occurs, which will be resolved in accordance with topx's market settlement policy.

The following activities are strictly prohibited on the topx platform and may result in immediate account closure, fund freezing, and legal action:

• Use of bot software, automated scripts, or any third-party tools to automate gameplay or wagering.
• Collusion between players to manipulate game outcomes or exploit the system.
• Money laundering or using the topx platform for illegal financial purposes.
• Spreading false information, committing identity fraud, or impersonating another player.
• Attempting to access topx systems, databases, or technical infrastructure without authorisation.
• Exploiting any bugs or technical vulnerabilities on the platform — players who discover a bug are required to report it to topx support immediately.

Topx players may request voluntary account closure at any time by contacting our support team. Any valid remaining balance will be returned upon completion of the verification process.

Topx reserves the right to close or suspend any account without prior notice under the following circumstances:

• Violation of any terms in this document.
• Evidence or suspicion of fraud, money laundering, or other illegal activities.
• Failure to provide the requested KYC documents within the specified timeframe.
• Registration details that are found to be false or misleading.
• Requests from relevant legal authorities.

Topx provides an online entertainment platform on an "as-is" basis. While we strive to ensure the platform operates smoothly at all times, topx does not guarantee uninterrupted or completely error-free service.

Topx is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including:

• Financial losses resulting from game outcomes or wagering decisions.
• Service disruptions due to scheduled or unplanned system maintenance.
• Unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Losses arising from currency rate fluctuations or third-party payment provider failures.

Topx takes the protection of your personal data seriously. All information you provide during registration and use of the platform is collected, stored, and processed in accordance with topx Privacy Policy applicable together with this document.

In summary, topx uses your data for account management, transaction processing, identity verification, fraud prevention, and service improvement purposes. topx will not sell your personal data to third parties for marketing purposes without your consent.

Topx reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice for minor changes. For material or significant changes, topx will notify players via in-platform notifications or email to their registered address at least seven (7) days before the changes take effect.

Continued use of the topx platform after any changes to these Terms and Conditions constitutes your acceptance of the revised terms. It is your responsibility to review this document from time to time to ensure you remain compliant with the latest version.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or the use of the topx platform in general, please contact our team through the following channels:

• Live Chat: Available 24/7 directly within the topx platform or mobile app.
• Support Email: [email protected]
• FAQ: Visit the FAQ us for answers to frequently asked questions.

The topx support team is available to assist you at any time. We are committed to responding to every inquiry promptly and thoroughly in the shortest time possible.