Privacy Policy topx — Malaysia Player Data Protection

Topx ("we", "the Company") takes your privacy seriously. This Privacy Policy explains how we handle the personal data you provide to us when using the topx.bz website, the topx mobile app, and all related services.

This policy applies to all users of the topx platform regardless of how they access our services — whether via web browser, Android app, or iOS app. We encourage you to read this document in full so you have a clear understanding of your rights and how we handle your personal information.

This Privacy Policy is to be read together with topx Terms and Conditions which forms part of the overall platform usage agreement.

Topx collects your personal data through various means depending on your interactions with the platform. The following are the categories of data we collect:

Account Registration Data:

• Full name as shown on a valid identification document.
• Date of birth for age verification purposes.
• Active email address and registered mobile number.
• Password (stored in hashed, unreadable form).
• Bank details or payment method information required for financial transactions.

Identity Verification Data (KYC):

• Copies of identity cards, passports, or valid travel documents.
• Proof of address such as a recent bank statement or utility bill.
• Additional information required to meet legal compliance obligations.

Platform Usage Data:

• Gaming records, bets placed, and financial transaction history.
• IP address, device type, web browser, and operating system used.
• Location data at the country or city level (not precise GPS location).
• Login history and account activity including timestamps and dates.

The personal data we collect is used solely for legitimate purposes as stated below. topx does not use your data for purposes unrelated to platform operations without your consent:

Topx does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of platform operations, we may share your data with the following categories of parties under limited and controlled circumstances:

• Payment Providers: Information required to process deposits and withdrawals is shared with trusted payment providers such as local bank gateways, DuitNow, and approved e-wallet providers. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: The minimum information required for account verification and to ensure game integrity may be shared with integrated game software providers within the topx platform.
• Legal Authorities: topx will disclose player data when required by court order, regulatory body directive, or in the context of a legitimate criminal investigation. We will not exceed the scope of disclosure specified.
• Identity Verification Services: Third-party KYC service providers that assist us in verifying the authenticity of player documents and identities. All providers are selected based on strict security and privacy standards.

In all data sharing instances, topx ensures that recipient parties comply with a level of data protection equivalent to or higher than the standards we ourselves uphold.

Topx continuously invests in security infrastructure to ensure your personal data is always protected. The technical security measures we implement include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Multi-layered access controls — only authorised staff can access player personal data, and every access is logged and audited.
• Periodic vulnerability scanning and penetration testing conducted by independent third parties.
• Active intrusion detection system monitoring our network 24 hours a day.
• Regular data backups to separate server locations to ensure service continuity.

Data Retention Period: topx retains your personal data for as long as your account is active or for the period necessary to fulfil the purposes stated in this Policy. After account closure, certain data may be retained for an additional period to comply with legal requirements, resolve disputes, or prevent fraud.

Topx uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the topx platform.

As a topx player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the topx support team via live chat within the platform or our support email. We will process your request within a reasonable timeframe and inform you of the action taken.

The topx platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors. Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child who is underage has registered an account on topx, please contact our support team immediately so that remedial action can be taken without delay.

The topx platform may contain links or integrations with third-party services such as payment providers and gaming platforms. Once you click those links and leave the topx platform, our Privacy Policy no longer applies. We encourage you to read the privacy policy of every third-party website or service you visit.

Topx is not responsible for the privacy practices or content of third-party websites that may be accessed through our platform. The integration of third-party services within the topx platform is solely for player convenience and does not imply that topx endorses or assumes responsibility for their privacy policies.

Topx reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. The "Updated" date at the top of this document will always indicate the latest version in effect.

For significant and material changes, topx will notify players via in-platform notifications or email to their registered address at least seven (7) days before the changes take effect. Continued use of the topx platform after changes take effect constitutes your acceptance of the amended Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the topx team through the following channels:

• Live Chat: Available 24/7 directly within the topx platform or mobile app.
• Privacy Email: [email protected]
• FAQ: Visit the page FAQ us for frequently asked questions related to accounts and privacy.

We are committed to responding to all privacy-related enquiries within three (3) business days. For matters requiring more in-depth investigation, we will keep you informed of the progress within a reasonable timeframe.